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Privacy Policy

Privacy Policy pay69 – Data Protection & Information Security

At pay69, your privacy is not merely a legal obligation — it is our commitment to every member. We ensure that every piece of personal information you share with us is protected using bank-standard encryption technology and managed transparently in accordance with this privacy policy.

Updated: January 2026

How pay69 Works Protecting Your Data

Six layers of protection ensuring your personal information remains secure at all times

256-bit SSL Encryption

All data transmitted between your device and pay69 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. None of your data is transmitted in plain text.

Secure Data Storage

Member personal information is stored on servers protected by multi-layered firewalls and real-time intrusion detection systems. Access to member data is granted only to staff with proper authorization.

Secure KYC Verification

The identity verification (KYC) process at pay69 is conducted through fully encrypted channels. Submitted documents are processed by an automated system and a trained team, then securely deleted once verification is complete.

No Data Sales

Pay69 has never and will never sell, rent or transfer members' personal data to any third party for marketing purposes. Your data is used solely for platform operations and service improvement.

Secure Access via App

The pay69 mobile app is equipped with two-factor authentication (2FA) and local data encryption. Every login session requires re-verification if a new device is detected, ensuring your account cannot be accessed without your authorisation.

Regular Security Audits

Pay69's security systems undergo regular independent audits by qualified third parties. Any identified vulnerabilities are remediated promptly to ensure member data protection is always maintained at the highest level.

Contents

1Information Collected by pay69

When you register and use the pay69 platform, we collect several categories of information to ensure our services run smoothly, securely and in compliance with applicable legal requirements. The information we collect falls into two main categories:

Information you provide directly:

  • Full name as shown on your identity card (MyKad).
  • Malaysian identity card number (MyKad) or passport for foreign nationals.
  • Date of birth for age limit verification (18 years and above).
  • An active Malaysian mobile number for OTP verification.
  • A valid email address for account communications.
  • Bank account or e-wallet details for processing deposits and withdrawals.
  • KYC documents including copies of MyKad, bank statements or utility bills where required.

Information collected automatically:

  • Your device's IP address and approximate location based on IP.
  • Device type, operating system, and web browser version used.
  • Login session data including the time, date and duration of each session.
  • Gaming activity records, wagering history, and financial transactions on the platform.
  • Cookie data and similar tracking technologies used to enhance the user experience.
pay69 only collects information that is strictly necessary for platform operations. We do not collect sensitive data such as credit card information directly — all transactions are processed through authorised and secure third-party payment channels.

2How pay69 Uses Your Data

Every piece of information collected by pay69 has a clear and defined purpose. We do not use your data for any purpose other than those stated below. The following are the primary purposes for which your personal data is used on the pay69 platform:

Purpose of Use Types of Data Used Legal Basis
Account registration & verification Name, IC, phone number, email Contractual requirement
Deposit & withdrawal processing Bank details, transaction records Contractual requirement
Identity verification (KYC) Identity documents, facial photos Legal obligation
Account security & fraud prevention IP, session data, activity records Legitimate interest
Customer service communications Email, phone number Contractual requirement
User experience improvement Cookie data, browsing records Consent
Regulatory compliance All related data categories Legal obligation

Pay69 will not use your data for third-party advertising, user profile sales or any commercial purpose unrelated to our platform operations.

3Third-Party Disclosure

Pay69 maintains a strict policy on sharing user information. In general, we do not disclose your personal data to any third party without your explicit consent. However, there are limited situations where data disclosure is necessary:

  • Payment service providers: Information required to process deposits and withdrawals is shared with authorized payment providers such as FPX, DuitNow, and e-wallet providers. They are subject to their own strict privacy policies and security standards.
  • Identity verification service providers: For KYC purposes, certain identification information may be shared with authorised identity verification service providers that comply with international data protection standards.
  • Legal authorities: Where a valid court order, legal warrant or binding regulatory requirement exists, pay69 will comply by disclosing only the minimum information necessary.
  • Fraud prevention: In cases involving suspected fraudulent or financial criminal activity, pay69 reserves the right to share relevant information with the appropriate authorities to protect other members and the integrity of the platform.
pay69 has never sold, rented or transferred your personal data to advertisers, data brokers or any third party unrelated to our platform operations. This is our absolute commitment to member privacy.

4Data Security at pay69

Protecting members' personal data is the highest priority at pay69. We continuously invest in the latest security technologies and procedures to keep your information safe at all times. Key security measures we employ include:

  • 256-bit SSL encryption for all data communications between client and server.
  • Encryption at rest using AES-256 for all sensitive data in the database.
  • Two-factor authentication (2FA) available for all member accounts as an additional security layer.
  • Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) that monitor platform traffic 24/7.
  • Role-based access control (RBAC) ensuring only authorized personnel can access member data.
  • Periodic security audits conducted by qualified independent third parties.
  • A comprehensive incident response plan to address any security breaches swiftly.
While no system can be guaranteed 100% secure, pay69 applies the highest industry security standards on par with financial institutions. Should any security incident affecting your data occur, we will notify you within 72 hours.

5Cookies & Tracking Technologies

Pay69 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage and maintain login session security. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operations.
  • Performance cookies: Used to collect anonymous platform usage statistics to help us improve website speed and usability.
  • Functional cookies: Saves your preferences such as language, currency, and display settings to deliver a more personalized experience on future visits.
  • Security cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the pay69 platform. pay69 cookies are not used for third-party advertising purposes.

6Your Rights as a pay69 User

As a pay69 member, you have certain rights regarding your personal data that we fully respect. These rights can be exercised by contacting our customer support team:

Rights Your Privacy

As a pay69 member, you have full control over your personal data

Right of Access

You have the right to request a copy of all personal data we hold about you at any time, free of charge.

Right to Rectification

If any of your information is inaccurate or outdated, you may request a correction and we will process the request within 14 business days.

Right to Erasure

You may request the deletion of your account and personal data, subject to mandatory legal retention requirements.

Right to Object

You have the right to object to the processing of your data for specific purposes, including direct marketing, and we will honour such requests.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform as needed.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your data while a query or complaint is being resolved.

Right to Withdraw Consent

For processing that relies on your consent, you may withdraw that consent at any time without affecting any processing that has already taken place.

Right to Complain

If you believe your privacy rights have been violated, you have the right to file a complaint with the relevant data protection authority.

Important Note

For any privacy enquiries, contact us at:
[email protected]

7Data Retention & Deletion

Pay69 retains your personal data only for as long as it is needed for the purposes stated in this privacy policy or as required by applicable law. The following are our data retention period guidelines:

  • Active account data: Retained for as long as your account is active and for a period of 5 years after account closure for legal compliance purposes.
  • Financial transaction records: Retained for 7 years in accordance with applicable accounting and anti-money laundering (AML) legal requirements in Malaysia.
  • KYC Documents: Retained for 5 years following account verification or closure in accordance with regulatory legal requirements.
  • Security and activity logs: Retained for 2 years for security incident investigation and audit purposes.
  • Customer support communication data: Retained for 3 years to allow for future reference and service improvement.

Once the retention period expires, your data will be securely deleted or anonymised using industry-standard procedures. You may request early deletion of your data by contacting our support team, subject to any binding legal requirements.

8Children's Privacy

The pay69 platform is exclusively for individuals aged 18 and above. We do not accept registrations from anyone under the age of 18, and we do not knowingly collect any personal information from children or minors.

  • Every account registration requires age verification through a strict KYC process using official identification documents.
  • If we discover that personal data belonging to a minor has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account.
  • If you discover that someone under the age of 18 has registered a pay69 account, please contact us immediately so that appropriate action can be taken.
Online gaming is for adults only. pay69 takes child protection extremely seriously and continuously enhances our age verification measures to prevent access by those who are underage.

9Privacy Policy Amendments

Pay69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. The following is how we manage privacy policy amendments:

  • Any material amendments will be communicated to members via in-platform notification or email at least 7 days before the changes take effect.
  • The date of the latest amendment is always displayed at the top of this page — check the "Updated" date to know the current version of this policy.
  • Continued use of the pay69 platform after the effective date of any amendments constitutes acceptance of the revised terms.
  • For significant amendments that require renewed consent, we will request confirmation from members before the changes take effect.
  • You may access previous versions of this Privacy Policy by contacting our support team.

We encourage you to review this Privacy Policy page periodically to ensure you are always informed about how we protect your information.

10Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how pay69 handles your personal data, our Data Protection Officer (DPO) team is ready to assist you.

  • You may contact us via email at [email protected] with the subject line "Privacy Enquiry".
  • Alternatively, use the Live Chat function within the pay69 platform, available 24 hours a day, 7 days a week.
  • We aim to respond to all privacy-related inquiries within 3 business days.
  • For requests that require further investigation, such as data access or deletion requests, the full process may take up to 30 days.

We take every privacy inquiry and complaint seriously. Your satisfaction and confidence in data security at pay69 is our top priority.

Frequently Asked Questions About pay69 Privacy

Answers to the most frequently asked questions about data protection and privacy

Absolutely not. pay69 has never and will never sell, rent or transfer members' personal data to any third party for marketing or commercial purposes. Your data is only shared with service providers directly involved in platform operations — such as payment processors and identity verification providers — and only the minimum necessary information is shared.

You may submit a data access request by contacting the pay69 customer support team via email at [email protected] or through the Live Chat in the platform. Include the subject line "Data Access Request" and we will process your request within 30 business days. Identity verification may be required before data is shared to ensure the security of your information.

When your pay69 account is closed, your personal data is not immediately deleted, as pay69 is required under Malaysian law to retain financial transaction records and KYC documents for a specified period (typically 5–7 years). Once the mandatory retention period expires, all your data will be securely deleted or anonymised. You may request further details regarding your data retention period by contacting our team.

No. pay69 does not store your credit or debit card information directly. All payment transactions are processed through authorised third-party payment service providers that comply with PCI-DSS standards. We only retain bank account number information for withdrawal processing purposes, and this is fully encrypted within our systems.

pay69 recommends the following steps to protect your account: (1) Enable two-factor authentication (2FA) in your account settings. (2) Use a strong, unique password that is not used on other platforms. (3) Do not share your login credentials with anyone, including pay69 staff — we will never ask for your password. (4) Log out of your account when using a shared device. (5) Review your account activity regularly and report any suspicious activity to our support team immediately.

If you suspect any suspicious activity related to your data or pay69 account, take the following steps immediately: (1) Change your account password right away. (2) Review your login history and transaction activity in your account. (3) Contact the pay69 support team via Live Chat or email at [email protected] to report the incident. (4) Our security team will investigate your report and take appropriate action, including freezing your account if necessary, to protect your funds.

Join pay69 with Full Confidence

With bank-grade data protection, a transparent privacy policy and our unwavering commitment to the security of your information, you can enjoy your gaming experience at pay69 with complete peace of mind. Register today and feel the difference.

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256-bit SSL Protection • Secure KYC • Encrypted Data

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